Refund Policy

Return and Refund Policy

 

We accept return requests of items that are in an unused state within the items original packaging, in the same condition as when they were received. All items stocked by us have been carefully checked with strict quality control – however, should you receive a faulty or damaged item, we would be happy to help – please contact us at support@shopsilkie.com for assistance.

Customers are responsible for covering return postage costs, unless the item is faulty - please ensure you collect proof of postage for your return with your chosen courier, as any lost or stolen items with no proof of postage or tracking information will not be refunded.

All return requests must be made within 30 working days of delivery of the order.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any inital delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

 

Missing Package Policy

 

In accordance with our partner carrier's missing package policy, please contact us within 7 working days of the date your order was placed at support@shopsilkie.com and we will happily assist you with this issue