Refund Policy

Return and Refund Policy

We accept return requests of items that are in an unused state within the items original packaging, in the same condition as when they were received. All items stocked by us have been carefully checked with strict quality control – however, should you receive a faulty or damaged item, we would be happy to help – please contact us at support@shopsilkie.com for assistance.

Customers are responsible for covering return postage costs, unless the item is faulty - please ensure you collect proof of postage for your return with your chosen courier, as any lost or stolen items with no proof of postage or tracking information will not be refunded.

All return requests must be made within 14 working days of delivery of the order.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any inital delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Missing Package Policy

In accordance with our partner carrier's missing package policy, please contact us within 7 working days of the date your order was placed at support@shopsilkie.com and we will happily assist you with this issue

Return and Refund Policy

At Silkie, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy carefully:

1. Eligibility for Refunds:

  • We accept refund requests for items that are unused, in their original packaging, and in the same condition as when you received them.
  • Custom or personalized items are generally non-refundable unless there is a defect or error on our part.

2. Timeframe for Refund Requests:

  • You have [5 days/weeks] from the date of delivery to request a refund.
  • To initiate a refund request, please contact our customer support team at support@silkie.com

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item received is damaged, defective, or not as described.

4. Refund Process:

  • Once we receive your return and inspect the item, we will notify you about the status of your refund.
  • If your refund is approved, it will be processed, and a credit will be applied to your original method of payment. The timing of the refund may vary depending on your payment provider.

5. Non-Refundable Items:

  • Some items, such as gift cards, downloadable software, and certain health and personal care items, may not be eligible for refunds. Please check the product description for any specific refund restrictions.

6. Exchanges

  • We do not offer exchanges at this time. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.

7. Changes to the Refund Policy:

  • Silkie reserves the right to modify this refund policy at any time. Any changes will be updated on our website, and it is your responsibility to review the policy periodically.

Silkie is dedicated to providing you with high-quality products and exceptional customer service. If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to our customer support team at support@silkie.com. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.